If you are a Hindustan Times reader, it would be hard to miss the stream of prominent OYO ads that started in 2020. None of these ads are purely sales-focused. Instead they talk about topics that range from fake news to hockey, social media trolling to poetry. The latest series, ‘Monday Found Love,’ only carries a set of positive news headlines every week.
In a world where most print ads have been reduced to discount catalogues, this is an intriguing approach. We spoke to Mayur Hola, Senior Vice President, Global Head of Brand, to find out what was driving this initiative and how it was working for OYO.
Using Print to Create Trust
Given the ubiquitous, red OYO logo that dots Indian cities, brand awareness of OYO is already very high.
The task in front of Hola’s team was to create trust in the brand and drive positive word-of-mouth, reshaping the narrative on digital channels.
Instead of targeting their core audience of OYO guests, the team crafted an initiative for opinion-makers, choosing print as their primary medium.
“Print may be declining, but traditional mediums still create trust. And while calculating reach, most people forget to factor in what happens after you see an appealing print ad. You will most likely take a photo and share it on social media, not just increasing its organic reach, but also ensuring it gets to the right audience.”Mayur Hola, Senior Vice President, Global Head of Brand, OYO
This is exactly what happened when OYO launched a print ad in the middle of the pandemic in 2020. People were worried about travelling and mistrustful of hygiene claims. To build trust, OYO started an initiative with Unilever called ‘Sanitised Before Your Eyes,’ where staff would sanitise a room in a few minutes, in front of the guest.
The print ad starred Sonu Sood, and in a departure from the typical safety and hygiene content, it started by acknowledging the problem of fake claims and news. The ad was tweeted by a number of people with large followings, increasing its estimated reach by 3.5x.
The success of this campaign confirmed the OYO team’s hypothesis: People would respond to ‘non-salesy’, thoughtful communication around a contextual topic that was important for them.
If It’s on Your Mind, It’s Probably in OYO’s Ad
Since then, OYO has created several interesting campaigns. Some focused on helping people during Covid. Others, like ads during the Indian Premier League (IPL) 2021, were created during a time when marketing budgets had been slashed.
“We asked ourselves what we could possibly do to get attention during a high-decibel time like the IPL,” says Hola. “Our only option was to zig when others were zagging.” So OYO created coupon codes named ‘Hockey’ and ‘Akhada’ and released ads reminding people that there were sports beyond cricket that needed their support during an Olympic year.
The ads were a big hit, finding their way to Twitter and increasing positive sentiment about OYO by 4.5 times in less than 30 days (The team tracks tweets with the relevant hashtags mentioned during a 30 day period before and after the ad release).
This was followed by an ad for an Olympic Calendar, which marked Team India’s participation in events. By scanning the QR code, you could download these dates to your own Google calendar. The ad created buzz, but it was OYO’s Valentine Day 2022 campaign called ‘Let Love In’ that really hit the ball out of the park.
Letting Love In
On Feb 14th 2022, people opened their papers to see an OYO ad in a language not widely spoken or understood in their state. The minimalist ads carried verses from iconic poets ranging from Bulleh Shah to Rabindranath Tagore. Scanning the QR Code led to this site, where English translations of all the ads are available.
There were 46,348 hits on the microsite from readers who scanned the QR code in the ads. That’s a Click-Through-Rate (QR Code scan) of 1.54% on a 3 million Active Issue Readership base (For context, the average CTR in AdWords across all industries is 1.91% on the search network and .35% on the display network.)*
Hola points out that “we are all uneasy about the current fragmented and fragile state of affairs. When we presented timeless ideas that talked about unity and love instead of hate, people responded,” he says.
A long-standing complaint against brand-building efforts is the lack of attribution and a tangible measurement mechanism. Given OYO’s data-driven culture, the ads carried QR codes, but Hola admits that these only worked when there was a natural follow-up action to the ad, like visiting the ‘Let Love In’ site to read a translation.
In addition to tracking social media mentions, OYO also engaged research firm YouGov, to track brand consideration. The research showed that after every print ad release, the brand consideration for OYO spiked.
Each print campaign was supported by corresponding digital efforts, but Hola is clear that the choice of medium was key in moving the needle. “We no longer live in a linear world and we shouldn’t be thinking about channels in silos,” he says, “People form opinions on one medium and express them on another. All we did was to join the dots.”
*Data from wordstream.com
Advice from Mayur Hola for marketers trying to measure brand-building efforts
“Over the last couple of years we’ve all come to the sobering realisation that the only thing we leave behind is a legacy of goodness, likeability and memorability. The same is true for brands.
Brand building has to accompany growth and performance marketing. And brand building efforts have to be as measurable.
Just as growth driven by offers and discounts will plateau, brands driven by spending without perceptual and business ROI, will not succeed.
Here’s our approach at OYO, which might be helpful for folks in this ecosystem, struggling with attribution to brand efforts.
- Pre-align a campaign’s goal with business KPIs; Lower CAC, LTV, Revenue. Sometimes it is tough to attribute right down to the purchase, but find proxies like organic traffic, organic app downloads, search lift AND brand metrics like buzz, purchase intent, consideration, recommendation, trust etc.
- Track these metrics down like hounds. And present methodology and results with as much pomp as the campaign itself. Market the marketing so that the org understands and values it. This is on us and we can’t sit back and hope it just happens.
- Know and understand data like the back of your hand. Remember your edge is to understand the human condition and the ability to create new behaviour. So keep your right brain ticking alongside your left brain and data will open up a world of insights.”
Recently a resort on media from Said Business School Oxford backs this up. It says mixed media is best way to increase brand salience. https://bit.ly/3v5qIf8
Absolutely is, Anil. The biggest spikes seen on the graph above are when we’ve activated the same message in different ways, across mediums.
I agree with everything Mayur says but how can one learn this? Can one take a course to understand data? What we were taught in MICA was not enough to deal with complexities we face today
There’s no better learning ground than showing up to work eager to learn. We learn something new every single day and it keeps us constantly buzzing. Start by being a fly on the wall in a revenue meeting or any other business review. And soon you’ll absorb so much more than you might with a course.
Agree, Mayur. There is no other way other than everyday rewiring. Meetings where any kind of data is reviewed are very helpful. I happily ‘dropped-out’ of a fancy course after three weeks. The daily grind and crunch was a lot better. And learning from brands who are doing it right, like yours 🙂
Super kind as always, Joy. We’ll take it with broad grins plastered on our faces.
I looked at all the ads and I think one thing that is interesting is that in some way, they all connect back to booking a room. I think this is part of the success. If they were just to talk about some random thing like dolphins on World Marine Day, it would not work.
🐬 on world marine day sounds right up our alley 😁. With booking a room weaved right in, cos chances are the OYO app will help you find a stay nearby 🏨.
Spend time with dolphins and swim the sea of love together (at an OYO) 😁
Very useful read for brand marketers. Gives us good points, others we are always the underdogs in a performance-driven world
We’re rock stars mate! We have both sides of our brain active and that is our super power. Believe 🤝
I think THC is gonna moderate this but I looked up Mayur and he’s kinda hot
He’s kinda old 👨🏽🦳🥲
LOL, came back to see if THC published my comment and got this bonus! Thanks Mayur, and you know what they say about 🍷
Not the usual THC case study but loved it. I am a designer and this is not my world but a fascinating read
The love for craft unites us all umbilically. So we totally appreciate a kindred spirit appreciating our work ♥️